We are very sorry to hear that your item did not arrive in perfect condition. To resolve this as quickly as possible, please contact the seller immediately by opening an "Incident" on your order details page. Providing clear photos or a short video of the damage, along with a brief description, will help the seller guide you through their return or exchange process efficiently.
Should you feel the resolution provided is not quite right, you can refer the case to KrisShop Australia. We will step in to assist by reviewing the details and ensuring a fair outcome in accordance with our platform's terms and conditions.