We want to ensure your experience with us is as smooth as possible. As our sellers manage their own delivery and cancellation policies, the best way to seek assistance depends on how you shopped with us:
-
For KrisFlyer Members: Simply log in to your account on KrisShop. You can contact the seller directly using the "Contact Seller" button on the order details page for any questions regarding shipping, product queries, or cancellations.
- For Guest Orders: Please reach out to our KrisShop Australia Customer Experience team by submitting a request via our web form. We will be pleased to connect you with the seller and will respond to your request within 2–3 business days.